IMPORTANT NOTE: Kindly email us before returning your item. Returns are refunded via-store credit in the form of an eGiftcard. HvyFitness does not issue store credit for the original shipping charges. Also, we do not provide prepaid RMA's (return labels); you are responsible for covering shipping costs to return. Please keep in mind that you have 7 days from the delivery date to qualify for a return or exchange. 

Please ensure conditions below are met before returning:

Conditions:

- Items must be in their original condition.

- We do NOT accept items that have been worn, abused, altered, soiled, stained, washed, or damaged in any way.

- Gift cards are non-refundable (and do not expire).

- Please avoid getting makeup, deodorant, tanning cream, any bodily fluids, and other similar stains on items when trying on.  Items received in such condition will be rejected and returned to the customer.

- All returns must include an order packing slip that clearly indicates which items are being returned. If this is not included, your return may experience issues in processing.

- (in cases of return refusal): Customer will be responsible for the shipping fees to have the damage/worn item returned to them. If the customer declines to pay for shipping charge, HvyFitness is not responsible for reimbursement.

- We are not liable for any return packages that may become lost or stolen in-transit, but we’ll do our best to work with you. Please keep your proof of postage and/or return tracking number when shipping back your returns. 

 

Reserved Rights Regarding Returns

We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

- An irregular or excessive returns history indicative of "wardrobing;"

- An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or

- Potential fraudulent or criminal activity.

Exchanges are processed within 2 weeks of being received.

 

Sale Items

Items purchased at a discount of 30% off or more of full price are Final Sale and can not be returned. Clearance and/or items marked as Final Sale on the product page are not eligible for return.

 

Damaged or Defective Goods

At HvyFitness, we take pride in our products and undergo several quality checks before shipment. In the unlikely event you receive an item that is damaged or defective, please notify us within 48 hours of receiving the order and we will make every attempt to replace it with the same or like item at no additional charge to you.

Domestic Orders

Please note for all domestic returns, the customer is responsible for all shipping fees to have the item(s) returned to us.

International Orders

Please note for all international returns all shipping fees, customs and/or duties any other such fees are the responsibility of the customer.

Return Slip

A return slip will be emailed to for you to fill out and include with your return package. Please be sure to include a return slip for any items you wish to return. This will make the process of refund and/or exchange easier and quicker.

Thank you for supporting HVYFitness!